Service Plan
Service Plan is an ongoing support agreement for maintaining, troubleshooting, updating, and optimizing a home or business technology system.
Service Plans, Support & Reliability
Davis Service Plans terms and planning language for Chicago-area residential and commercial AV projects.
Definition Category
Service Plans, Support & Reliability
Remote Monitoring
Remote Monitoring is ongoing visibility into connected equipment status, network health, alerts, uptime, and potential problems.
Preventative Maintenance
Preventative Maintenance is scheduled checks and updates intended to reduce failures, improve performance, and catch issues early.
Remote Support
Remote Support is help provided through phone, video, remote access, diagnostics, or secure system tools without an immediate site visit.
System Health
System Health is the overall condition of the technology system, including device status, network stability, alerts, updates, and reliability.
Troubleshooting
Troubleshooting is the process of identifying and resolving problems in audio, video, network, control, camera, lighting, or automation systems.
Diagnostics
Diagnostics is tests and observations used to determine the cause of a system issue or performance problem.
Firmware Update
Firmware Update is an update to the low-level software inside hardware devices such as receivers, routers, cameras, switches, or control processors.
Software Update
Software Update is an update to applications, control interfaces, servers, or system software that may improve features, security, or compatibility.
Programming Update
Programming Update is a change to control-system logic, scenes, buttons, schedules, source names, or user interfaces.
Network Scan
Network Scan is a review of connected devices, signal health, address assignments, access points, or network conditions.
Configuration Backup
Configuration Backup is a saved copy of system programming, settings, or device configuration used for recovery or service.
Loaner Equipment
Loaner Equipment is temporary equipment provided during service or repair to keep a system usable while permanent equipment is addressed.
Warranty Support
Warranty Support is assistance with equipment warranty claims, manufacturer processes, replacement parts, and related service coordination.
System Audit
System Audit is a structured review of an existing technology system to document what is installed, what works, what needs attention, and what should be upgraded.